Refund policy

Returns & refunds

If your purchase is not right for you, you can ask to return it within 30 days of delivery. The requirements and process are set out below.

Return eligibility

Items must be unworn, unused and in the condition you received them, with the original tags attached and original packaging included. Proof of purchase is required. A refund may be declined if these requirements are not met.

Start a return

Email info@snow-ledge.com with your order number, the items you want to return and the reason. Include relevant photos when applicable, especially if an item arrived damaged, faulty or different from what you ordered.

After we review and approve your request, we will send the return address and instructions. Contact us before posting anything back: parcels returned without approval may not be accepted.

Return postage

You are responsible for return shipping costs unless the product is faulty, damaged or incorrect. We recommend a tracked service and keeping the postage receipt until the return is complete.

Where an original delivery charge applies, it is not refundable unless the law requires a refund or the return results from our error.

Cancelling an order

Send cancellation requests to info@snow-ledge.com within 24 hours of placing the order. We will try to help, but cancellation may no longer be possible once fulfilment or shipping has begun.

If your parcel has already been dispatched, wait for it to arrive and request a return under the 30-day policy above.

When refunds are issued

We inspect returned items when they arrive and tell you whether a refund is approved. Approved refunds go back to the original payment method.

After processing, allow approximately 7–10 working days for the funds to appear. Your bank or payment provider may affect the timing. If the refund has not arrived after this period, email us for assistance.

Items that cannot be returned

Some products may be excluded for hygiene, safety or personalisation reasons. Gift cards cannot be returned. If eligibility is unclear, check with us before sending the item.