Shipping policy

Shipping & delivery

Here is what to expect after placing an order with Snowledge, from preparation to arrival.

Preparation and delivery estimates

We process orders in 1–2 business days, Monday to Friday. Busy periods and public holidays may extend preparation time slightly.

After dispatch, delivery normally takes 6–8 business days. Allow 7–10 business days in total from the date you place your order, including processing and transit. Business days exclude Saturdays, Sundays and public holidays.

These timeframes are estimates, not guarantees. Your destination, local delivery services, customs checks, weather and carrier disruptions can affect arrival dates.

Standard shipping is free

All orders qualify for free standard delivery. No standard shipping fee is added at checkout.

Carriers and tracking

We use delivery partners to transport your order. The carrier depends on the destination, route and services available locally.

We email your tracking details when your order is ready for dispatch. Follow the link in that email for shipment updates. Tracking may take a little time to activate after the parcel is dispatched.

Check your delivery details

You are responsible for entering a complete and accurate full name, delivery address, postcode and contact details.

If you spot a mistake, email info@snow-ledge.com as soon as possible. Address changes may no longer be possible once fulfilment or shipping has started.

If your parcel is delayed

If your order has not arrived within 10 business days of placing it, contact Customer Care with your order number. We will check the shipment and help you with the next steps.