Shipping policy

Shipping & Delivery Policy

At Trendzeo, we aim to make delivery as simple and straightforward as possible. Once your order has been placed, our team will prepare it for dispatch and keep you updated throughout the delivery process.

Order Processing

Orders are processed within 1-2 business days, Monday to Friday.

Once your order is ready to be dispatched, you will receive an email confirmation containing your tracking information.

Please note that during periods of high demand or public holidays, order processing times may be slightly longer.

Estimated Delivery Time

Once your order has been processed and dispatched, delivery usually takes 6-8 business days.

Delivery times may vary depending on your location, local delivery services, customs clearance and circumstances outside our control.

The total estimated delivery time is 7-10 business days from the date your order is placed.

Business days are Monday to Friday and exclude weekends and public holidays.

Free Delivery

We offer free standard delivery on all orders.

There are no additional standard delivery charges added at checkout.

Delivery

We work with trusted delivery partners to ensure your order is delivered safely and efficiently.

The carrier used for your order may vary depending on your delivery destination, shipping route and local availability.

Your tracking information will provide the latest updates relating to your shipment.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details.

You can use the tracking link provided in your confirmation email to follow your parcel throughout its journey.

Please allow some time for tracking information to become active after dispatch, as the first tracking update may not appear immediately.

Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order.

Customers are responsible for providing the correct:

Full name
Delivery address
Postcode
Contact details

If you notice an error after placing your order, please contact us at info@snow-ledge.com as soon as possible.

Once an order has entered the fulfilment or shipping process, we may not be able to change the delivery address.

Delayed Orders

Although we aim to deliver orders within the estimated timeframe of 7-10 business days, occasional delays may occur due to carrier disruptions, weather conditions, public holidays, customs clearance, local delivery conditions or other circumstances outside our control.

If your order has not arrived after 10 business days from the date your order was placed, please contact our Customer Care team and include your order number so we can check the shipment and assist you.